SALONS & SPAS

Keep the appointment.
Let us take the call.

A treatment shouldn’t become a phone break. Help the next customer with services, policies and appointment enquiries while your team looks after the person in front of them.

FOLLOW THE CALL

Example call

INBOUND ENQUIRY

What would you like to book?

Requested service · preferences · contact details

Follows your business rules

Find the service

The conversation starts with the service the customer wants, not a long phone menu. Your approved service information helps explain the options.

Help the next client without interrupting this one.

Can Infercall explain treatments before someone books?

Infercall answers from your service menu: what a treatment includes, how long it lasts, your published prices and your preparation or cancellation policies. It asks which service the caller wants and gathers their preferences while you stay with the client in treatment. Questions about treatment suitability go to your team.

Can it make the booking, rather than just take a message?

With Google Calendar or Square connected and booking access set up, Infercall can create an appointment during the conversation. With Calendly, the caller completes the booking through a scheduling link. You choose the services and booking times. Mindbody appointment creation needs booking-enabled credentials; an API key alone is not enough. Fresha booking is not available.

Can it move or cancel an existing appointment?

Creating a new appointment does not automatically include changing or cancelling one. Check the supported actions for your system. Where that action is unavailable, Infercall takes the request for your team to handle instead.

See what each connection does

SET IT UP YOUR WAY

Make it work your way.

Review your service menu and approved preparation information.
Add your cancellation policy, hours and questions for new customers.
Check the supported actions for your scheduling system before enabling booking.

SCRIPTED AUDIO EXAMPLES · en-GB

Leave the call with a booking

A haircut booked into the salon's connected Google Calendar during the call—not left for someone to confirm later.

Example conversation

Example setup: Google Calendar connected, with appointment booking enabled for the salon's diary.

Fictional, scripted example of a configured Infercall receptionist. Not a recording of a customer call or a live integration test.

Read transcript

Fictional, scripted example of a configured Infercall receptionist. Not a recording of a customer call or a live integration test.

Example setup: Google Calendar connected, with appointment booking enabled for the salon's diary.

Caller: Hello, could I book a trim for Friday at half past three?
Receptionist: Just a tidy-up, or would you like a change of style?
Caller: Just a tidy-up, please. I'd like to keep the length.
Receptionist: That's a thirty-minute appointment. What name shall I book it under?
Caller: Alex Morgan.
Receptionist: Alex Morgan, a trim on Friday at half past three. Shall I book that?
Caller: Yes, please.
Receptionist: I'll put that in the diary.
Receptionist: You're booked for Friday at half past three, Alex. It's in the salon's diary.
Caller: Thank you. See you on Friday.
Receptionist: See you then.

START WITH YOUR BUSINESS

Make it yours.

Meet your receptionist. Make it yours.

Start with your website