Frequently Asked Questions
Find out how Infercall handles your calls, what you can book and how to get started. Can't find your answer? Get in touch.
Getting Started
How Infercall works and what to expect.
Infercall is a phone receptionist for your business. It uses AI to answer callers, explain your services and prices, qualify enquiries and book appointments in Google Calendar. You set the information and instructions it uses, then review what happened in your call history.
Not always. A virtual receptionist may be a person working remotely, an AI receptionist or a phone system that routes calls through a menu. A live answering service usually means a person answers. Infercall uses conversational AI to answer questions, collect the details you need and book appointments in Google Calendar. It is not a team of human receptionists.
Infercall is a good fit when you want calls handled while you and your team get on with work: explaining your services and prices, asking useful questions and booking appointments in Google Calendar. You choose what it can handle and which enquiries need your team. If a human must answer every call, choose a staffed answering service. If the call needs a particular booking or business system, check the action that connection supports before switching.
Start with your business website and try your receptionist. When you're ready to use it for live calls, choose a paid plan. Then review your business details, set how calls should be handled and connect the tools you want it to use. Forward your existing phone number to Infercall when you're ready to hand over the calls. Your phone provider controls the forwarding options.
No. Everything runs in the cloud. You manage your agent through a simple web dashboard on any device — phone, tablet, or laptop. No downloads, no updates to worry about.
When you set up your agent, you tell it about your business — services, hours, pricing, FAQs. You can also upload documents or link your website. The AI uses all of this to answer caller questions accurately.
Meet your receptionist and explore how it works before choosing a plan. A paid plan is needed for live business calls and a phone number.
Pricing & Billing
Costs, plans, and how billing works.
Infercall is subscription-based. In Australia, plans start at A$10/month for Starter, then A$49/month for Standard and A$149/month for Business. US and UK pricing starts at $5/£5. Plans include minutes, and you can add voice credits or extra phone numbers when needed. No lock-in contracts.
Your paid plan includes call minutes and your first phone number. Extra minute blocks, additional phone numbers and SMS usage are separate costs. Additional numbers have a monthly rental charge. Check the total at checkout, including any applicable taxes. Choose your country on the pricing page to see the right currency and allowances.
Calls use your included monthly minutes first, then purchased rollover minute blocks, then your prepaid credit balance. Purchased minute blocks stay available until you use them. You can check your remaining minutes and balance in the dashboard and add more when needed.
Infercall needs enough remaining minutes or credit to accept a call. If your available balance is too low, new calls cannot be answered until you add more. Check your usage in the dashboard and keep enough cover for the calls you expect.
Compare the service you're buying, not just the starting price. Infercall answers with AI. Ruby.com provides staffed reception, while Smith.ai has separate AI and human-receptionist offers. The useful differences are what each plan handles, what happens when your team is needed and how usage is billed. Our comparison explains those options; the pricing page shows Infercall's plans for your country.
Calls & Voice Quality
What callers experience and how calls are handled.
Infercall is an AI receptionist, not a person. You can choose its voice and greeting to suit your business. Hear your own receptionist before deciding whether the experience is right for your callers.
Your AI agent picks up, greets the caller by your business name, and handles the conversation — answering questions, collecting details, or booking appointments. After the call, you get a full summary and transcript.
Yes. Infercall can handle more than one conversation at a time, so one caller does not have to finish before another can be helped. If you expect large bursts of calls, contact us about the capacity you need.
Give your receptionist clear instructions for enquiries that need your team. It can collect the caller's name, contact details and what they need, so you have the information for a useful follow-up. Keep your business details up to date and test the questions your customers commonly ask.
Yes. You can set a phone number for your agent to transfer calls to when a caller needs a real person. If you don't pick up, the agent takes a message and notifies you so you can call back quickly.
Yes. You keep your existing number and simply set up call forwarding to your Infercall number. Your customers don't need to know anything changed.
Technical & Security
Data handling, integrations, and reliability.
Call recordings and transcripts are stored securely with access controls. We use service providers to operate Infercall, as listed on our subprocessors page. Our privacy policy explains how your information is handled.
Yes. Call recording is available and can be toggled on or off per agent. Recordings and full transcripts are available in your dashboard.
Yes. Infercall can create appointments in Google Calendar during the conversation. In setup, choose the calendar, appointment types and booking times. Calendly works differently: Infercall creates a scheduling link and the caller completes the booking in Calendly. Other connections have their own supported actions and limits.
We offer local phone numbers in Australia, the United States, and the United Kingdom, with toll-free options where supported. New Zealand pricing follows AU for now, and NZ numbers are coming soon.
Infercall is built on enterprise-grade infrastructure. Our voice processing runs on edge servers close to your callers for minimal latency and maximum reliability.
Yes. You have full control over your agent's personality, greeting, the information it shares, and how it handles different scenarios. You can update it any time from the dashboard.
Still have questions?
We're happy to help. Reach out and we'll get back to you within 24 hours.